/ / / / / /

The Night Hotel Dallas Was Only Just a Bad Dream

Go To The Hotel's Web 
  Site Where: 2645 L.B.J. Freeway [map], Dallas, TX, United States, 75234
August 25, 2014 at 2:15 PM | by | ()

A while back we had heard that Dream Hotels was dreaming about a Dream Hotel for Dallas but we had no idea that Dream's sister brand, Night Hotels, creeped into Dallas seemingly overnight.

Yet, this Night Hotel may have been more like a nightmare.

A reader tipped us off to the recent reviews on TripAdvisor and they are horrifyingly bad. Since American Airlines seems to be using this hotel as a place for displaced/delayed passengers, the reviews have come fast and furious. Here are two that are still fit to print:

Walked into the room, two of the light fixtures were non operational, room was dark and the air conditioner was so noisy that I would have needed ear plugs. Windows were beyond filthy. I turned around, walked to the front desk and tossed them my keys. I asked to be given a ride back to the airport immediately and was. The guy at the front desk asked if I was going to catch a late night flight so I told him "yeah, something like that".

I did not feel safe at this hotel. Their shuttle took forever to arrive at the airport, took 2 calls to find out where they were, and was so old and rickety I couldn't talk on my cell phone. The lobby night club attracts an unsavory crowd and people are lurking around everywhere. The halls are dark. The front desk is covered with graffiti and the staff couldn't answer basic questions. My room furniture was covered in vinyl upholstery with lights around the bed. Everything is painted black. The bathroom needs a total make-over. Somehow they thought I'd be fooled by a new shower curtain.

However, of note on one of the reviews is this response from a manager at the hotel from four days ago:

We are sorry that you didn’t enjoy your recent stay with us. We would like to apologize for any issue you may have experienced and kindly inform you of a few up and coming renovation projects. Our bathrooms and are one of the last phases of our renovation and will be completed over the next 6-12 months. We are changing names to Wyndham Garden over the next few weeks and a few decorative items will also be changing during this transition. We are alarmed to hear you had a poor experience with both the front desk and our shuttles especially since every vehicle in the fleet is no older than a 2012 model. Our restaurant is fantastic and very well known in the area, we’re sorry you didn’t have a better first impression and the opportunity to dine with us.

Now, there, there. See? It was just a dream. You're safe with us now.

We've reached out to a Wyndham Hotels rep to confirm the switch and to check on further plans for Dream and Night (which are franchised by Wyndham) but so far, the Night Hotel Dallas is open for reservations, starting at $89 a night this weekend. If you're still inclined to stay there, ask for a renovated room. Just remember, the nightclub at the hotel is still open too.

[Photo: Club8-Night Hotel Dallas/Facebook]

Archived Comments:

Well all I can tell you is...

I spent 4 nights at the Dream Hotel Bangkok and it was among the finest stays I have had anywhere. Best hotel breakfast - included for all guests I believe - I have ever experienced.

They also leave fresh baked pastries in your room daily and some macaroons were so tasty that on my way back in later that evening, I asked if they had any left. The clerk got on her phone and spoke with someone in Thai for a while, eventually smiling and saying that someone would come by my room.

About 10 minutes later, room service came by with a gigantic slice of chocolate cake with fresh berries; they were out of the macaroons but wanted to send something up, compliments of the house. Talk about a class act and keeping a guest happy and satisfied.

My room was a dream, too - particularly the lighting.