It Would Be Awesome If All City Hotels Would Do This
Back in January, we got in a cab in front of our hotel and took it across town. A few minutes after arriving at our destination, we realized that our phone was no longer in our pocket and had fallen out in the cab. What ensued next was about an hour of panic and scrambling, calling the cab company and trying to get in contact with the driver. Because we didn't have the cab number, we were completely out of luck, never able to get in touch with the driver to see if the phone was still there in the back seat.
It was an experience that happens to the best of us when traveling, and it was obviously not something to blame on anyone else. But this week, a simple gesture by a hotel helped to make sure it didn't happen again. We bunked up at the Shangri-La in Bangkok, and every time we hopped in a cab, the bellman handed us a little card with all our cab's information on it. Luckily, we never had to use it, but we thought it was a really solid move, and one that would be a lifesaver if we forgot something in a cab. It would have certainly helped us back in January.
This simple service by the hotel - which costs it not much more than a few seconds of time - goes a long way to help its guests avoid bad experiences. It would be nice to see more city hotels do something similar, especially in places like NYC where almost every guest is bound to take a taxi at some point during their stay.