During my stay, I saw employees hustle to open doors for guests. I saw them hailing cabs, helping with luggage. I heard the concierge exercising patience and answering questions completely. I myself asked the front desk to help me with the subway schedule, to advise me on how to get to Fenway Park, and for recommendations on how to get to the airport. When I stop and think about it, I realize that I saw something pretty special: A hotel staff that doesn't accept tips offering the same level of service as a hotel staff that relied on the guests for its income.
Kind of makes you wonder, doesn't it? None of the employees would show me their tax returns, but they're obviously compensated appropriately for their hard work by their employer, which is an absolute breath of fresh air in the service industry here in America. As a consumer, I personally think this concept should be praised and even demanded in the future. At the very least, we shouldn't be convinced that good service is dependent upon tipping.
We stayed recently during the crowded marathon weekend, so were options were limited in terms of room selection. When you go, request a room at the northeast corner of the hotel for killer views of the downtown skyline, shown above from ground level at the edge of the port. Another cool thing to check out is the indoor pool, where music is played underwater.
Rates start at $229 during the summer months, but typically hover around $300/night.
[Photos: Facebook/WP Boston]