Hilton Wants You to 'StayConnected' During Your Stay
The flagship Hilton brand and its luxury properties (Conrad and Waldorf Astoria) still charge in the guestrooms as do Embassy Suites and DoubleTree by Hilton, while the "focused service" and extended-stay brands--Hampton Inn & Suites, Hilton Garden Inn, Homewood Suites and Home2 Suites-- typically have it for free. Hilton has also introduced a tiered WiFi structure for guests who need more than just basic internet.
But beyond the actual physical WiFi offerings, Hilton has also introduced a personal service--The StayConnected Program which includes a 24-hour dedicated call center to help guests with their WiFi issues while traveling.
The program also allows owners and operators access their bandwidth usage so they can better understand the needs of guests coming into their hotel. Which should be pretty simple--we all need fast, working WiFi. So give guests the best network that you can.
For more on who's still charging for WiFi and why, read our 2014 Annual Hotel WiFi Report.