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Marriott Adds a 'Chat' Feature To Their Mobile App

April 18, 2014 at 10:33 AM | by | Comments (0)

Marriott Hotels officially rolled out a check-in and check-out function to their mobile app earlier this year, making it even easier for guests to get up to or get out of their rooms.

But now Marriott has gone one step further. Guests will now be able to "real-time chat" with the hotel with the Guest Service Requests function. The chat feature is available to Marriott Rewards' guests and allow for two-way text messaging, if you need an extra pillow or have issues with the WiFi. No word on if you can order up a club sandwich at 2 am, but room service is easy enough.

Right now, the text-like chat is only available at 15 properties around the country, and pending its success, will be rolled out to more cities by the end of the year. Right now you can chat with guest services at the New York Marriott Downtown, Boston Marriott Copley Place, Chicago Marriott Downtown Magnificent Mile and Marriott San Diego Hotel and Marina to name a few.

[Screenshot: iTunes/Marriott]

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