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The Hotel's Response to Our Less-Than-Stellar Stay in Brisbane

Go To The Hotel's Web 
  Site Where: 99 Mary Street, Brisbane, QLD, Australia, 4000
March 21, 2014 at 1:37 PM | by | ()

Last week we shared our experience checking out Brisbane's newest hotel, the Four Points by Sheraton.

Our stay wasn't perfect. When we highlighted our minor issues, it caused quite a stir amongst our readers. We later opted to let the property know, via an email survey, what we usually expect from Starwood Hotels and other international hotel chains and why this stay fell short.

Since then, we've been in contact with the Four Points' general manager (who also saw our story on HotelChatter.) In true form of a good hotelier, he not only took the feedback on to ensure it doesn't happen again, but also explained why we experienced the hiccups. Here are the responses:

Television issue:

"The purpose for the phone call from our IT was to ask what wasn’t working as the whole system runs off IP technology which is remote and not isolated to the individual TV itself. All fixes are done behind the scenes unless the unit itself is faulty." A high-tech hotel with which we're not used to playing.

Design Aesthetic at The Bar:

"The Bar is intended to have a lot more done to it but with some build delays, we are refining this area through March." We can't wait to check back on the "refinements."

We didn't get an immediate response about the WiFi firewall, but we hope the property is aware of the issue and is working on a fix. On the whole, we're happy that the manager actually took the time to respond to our concerns and it gives us more hope for the new property.

[Photo: HotelChatter]

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