So far, so good, right? Not quite. The excitement for that "new hotel" smell could only last for so long once we uncovered a few issues.
While we explored our room, we found our TV hadn't been programmed with television stations. No biggie, we just stopped by reception on our way out to let them know we'd be gone for an hour or so with time to fix our television. When we returned, we found our TV still not working and a voicemail from the property's IT technician asking for a call back to explain the issue. Yeah, we thought we had already done this?
Always having a desire to stay connected, we booked a room that included WiFi as part of the $254 room rate. Tap, tap, tap to log onto the network and the only thing we were greeted by was the options page to pay $20 per day for the wireless connectivity. Not cool!
Eschewing our compulsion to Instagram our view, we headed down to the bar for a cocktail where we found the most uninspired cocktail bar we've ever seen outside a community hall. We can give the service a slight break since we assume the majority of the front line staff were only five days on the job, but the lack of design aesthetic had us looking elsewhere for more drinks and subsequently, dinner.
When asked how our stay was, we weren't very emphatic during checkout and hoped for a feedback survey from Four Points in a few days. Right now, we are seriously questioning the brand's desire to become the best in the business for business travelers.
But are we just being hyper-critical of a new hotel working out some opening kinks? Or is there really something off-point about this Four Points Hotel? What would you do? After three unnecessary strikes for a new hotel, would you complain before you checked-out, during the final issue or long after your stay is over via the email survey?