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VisitBritain Gives Some Seriously Straightforward Advice to Its Country's Hotels

January 7, 2014 at 10:02 AM | by | ()

For those who think they know someone who has no filter, wait until you hear the law that's being laid down by VisitBritain to hotels across the UK: The country's tourism board has issued a list of Dos and Don'ts when it comes to foreign travelers.

Many of the suggestions, as you might imagine, are either pretty funny (Don't: Ask superstitious people from Hong Kong to sleep in a historic property or a four-poster bed because they associate them with ghostly encounters), pretty stereotypical (Do: Deal promptly with any complaint from German or Austrian tourists, who can be straightforward and demanding to the point of seeming rude and aggressive), or both (Don't: Describe a visitor from Canada as American). If you like those, you can read more of them in this report from the Telegraph.

Not surprisingly, the directness and generality of the above have raised the eyebrows of many. But VisitBritain said that it had only profiled the overseas markets in order to provide the best possible service, not to cause trouble.

In all fairness, the report also had some pretty practical advice, such as that when it comes to Australians, hotels should "remember that they may have not slept for 30 hours and could show signs of intolerance," or when "planning an itinerary for Australians, do not make it too intensive for the first few days."

Good effort, but chalk this one up to bad bedside manner for Britain. We have our fingers crossed that there was a line in there about not treating all residents of a single country the same, to properly feel them out before making assumptions. Given our so-so reputation abroad, we Americans should certainly hope so!

[Photo: Langham Hotels/Facebook]

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