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14 New Year's Resolutions We Hope Hotels Adopt in 2014

January 2, 2014 at 2:34 PM | by | Comments (4)

Everyone knows that your New Year's Resolutions don't actually start until Monday so if you're a hotel and you are still wondering what you can change about yourself in 2014, we've got a few resolutions for you to choose from. We know, we're too kind! But also, we'll be checking on you to make sure you're sticking to these. No need to thank us for our kindness! We do it out of the goodness of our heart. XOXOXO.

1. Free WiFi at Luxury Hotels: The budget and boutique brands have done an excellent job with making WiFi a part of the hotel experience. Luxury hotels, however, are still nickel and diming their guests for this amenity and it's clearly a money grab.

2. Real Savings in All Those Packaged "Deals": We'll talk more about this tomorrow but hotel packages are going to need to start offering actual dollar bill savings in their deals. We won't be swayed by a complimentary cocktail anymore.

3. Reasonable Minibar Prices: We touched on this topic this morning but the promise of a $3 beer has us hoping that hotels really make a change when it comes to the minibar.

4. More Last-Minute Deals: We were stoked to have gotten the best deal on a Kimpton Hotel straight from the source and we want to see more hotels do this.

5. Stop Announcing, At Full-Volume, Our Room Number: This happened to us in the fall and we were quite appalled. Someone needs to go back to training.

6. More Mobile Check-Ins: We're ready to use a mobile check-in option from these hotels in the future but wouldn't it be great if even more hotels adopted this technology in 2014? Bonus points if they offer keyless entry too.

7. Room-Temperature Rooms: One of the very first things we do when we walk into hotel rooms is to turn up the thermostat. Actually, a lot of the times we turn it off completely. No air, no fan, nothing. Why do hotels always think colder is better? Are they trying to ice us out of the room so we go downstairs and spend more money at the bar or restaurant? If you're having problems controlling your room temp, read Jaunted's tip on VIP Mode.

8. Keep Room Service: Some hotels might think room service is no longer a necessity but we completely disagree. Viva La Room Service in 2014!

9. Opening When They Say Will: How many times have we planned a hotel stay for a certain time, only to discover the hotel has pushed back their opening date? Quite a few times this year, actually. We understand that hotels are often at the mercy of the city they're opening in, with all their permit and inspection requirements. Still, there's nothing wrong with offering a "conservative" opening date and then surprising us by opening earlier.

10. No More Fake Designs: Before you start bragging about a famous artist's designs in your hotel, make sure they aren't fakes.

11. Think Before Putting Out Free Mini-Muffins: If a hotel wants to commemorate an important moment in history, that's fine. Just take some time to think about your offerings.

12. Stop Ripping The Sheets: It's sad but true. We've encountered ripped hotel sheets several times before. It's usually the fault of an ironer that presses the sheets after they've been laundered.

13. Stop The Streakers: 2013 saw a lot of people running around naked in hotels with one man even crashing a wedding in the buff. And we used to think walking around in the lobby in your hotel robe was bad!

14. Toilet Privacy: This sounds like a no-brainer but quite a few hotels have been tearing down the walls of the bathroom to put toilets out in the open. Um, NO.

What would you like to see more of or less of from hotels in 2014? Tell us, and the hotels and hoteliers who read us, what you want!

[Photo of Marriott Minimuffins via @Eclectrica/Twitter; All other photos: HotelChatter]

Comments (4)

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My 2014 Wish List

I think this list is not only accurate, but brings some laughs and sweet memories of some interesting travels over the past year for me.

My list would also include requiring someone in management to follow up with the cleaning staff when they are required to clean after a smoker lights up in a non smoking room or a carpet is cleaned after pets decided to squat. Require that manager to go in and smell that room. I can't believe what passes as "clean" sometimes even in major hotel brands.

WiFi is a big issue today. It is no longer a luxury. It is a requirement, and if you have to charge daily for it, the least you can do is make sure it is strong all over the building with enough infrastructure to support its use.

I have had a lot of issues with connectivity regardless of how many stars the hotel has.

Lastly, I am getting a little tired of the new interior design choices. I feel like I am walking into a cookie cutter episode of a HGTV decorator episode.

Happy New Year!
Robert Bruce, CEO
<a href="http://hotelscheap.org">http://hotelscheap.org</a>


Great list!

I would say I have to agree with almost all the items on this list! I would also second the wish for high quality WiFi. It's not enough just to have it these days--it also has to work well. My last request would be to have the bath amenities in bottles that are easy to squeeze. :)

Totally agree with #10 (and someone does it)

The design that is seen on promotions should really be the design that you are allowed to experience once you step in to the hotel. A hotel collection makes that stay in Singapore visually worth remembering by staying at our collection of boutique hotels that are design-driven. Unlisted Collection offers cool boutique hotel options that will sure make your stay memorable. Visit our brand showcase page to get to know highlights about their properties http://www.unlistedcollection.com/brand-showcase/

360 Digital Marketing Approach

I would say that hotels really need to start directing their attention toward female travelers and the younger crowds. After reading a few reports, this demographic will start to pick up. Also, after speaking with a good friend of mine who is a GM at hotel, StaySky, says they are really amping up efforts to push a 360 approach to marketing. They want to push more into the social media realm of hospitality and perhaps even leverage mobile more. This is a difficult task with smaller hotels. It will be interesting to see how 2014 plays out for this big brand hotels.

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