Note to Hotel Managers: Being a Jerk on TripAdvisor Will Get You Fired
January 14, 2014 at 4:25 PM
For some time now, we've been skeptical of the reviews on TripAdvisor, especially after a few scandals broke out about hotels manipulating reviews or worse, bribing guests to write good reviews. But at least one person was still keeping it real on TripAdvisor. Too bad it got him fired.
Tnooz picked up on this story about a hotel manager at the budget Georgian House Hotel in Glasgow who was mocking reviewers who complained about his hotel. Some choice retorts that he posted on TripAdvisor include:
· "What do you expect for so little cash?"
· "If you want a good breakfast go to the Hilton and pay £100.00 a night. You pay little you get little."
· "Thanks for your money, sucker. Long may the idiot line continue."
· “With only one person to look after the place what do you expect. Think about what you paid.”
Of course, all this smack talk was bound to be discovered. The manager was fired last week and a new person has taken over and he already has, calmly, written a response to a guest review:
Thank you for your review.
We are happy to know that you enjoyed your overall stay with us.
Sorry if you felt that the rooms were a bit too small for you every room is built in a certain way and since this used to be a family home, some rooms are just larger or smaller even though they are in the same category. We do hope that you were able to appreciate the rooms personal charm!
Anyways, happy new year and we do hope to see you again!
Actually, it looks like the new guy has gone back in and written upbeat responses to all reviews, new and old. Which is good. But also kind of sad. The old responses gave us a few good chuckles today.