/ / / /

The Hilton New York Killed Room Service and Replaced It With This

Go To The Hotel's Web 
  Site Where: 1335 Avenue Of The Americas [map], New York, NY, United States, 10019
September 25, 2013 at 10:01 AM | by | ()

Remember when the Hilton New York did away with room service and tried to make it up to us with an ice bar? We weren't convinced, and we still want our room service back, but now they've just opened something they are describing as a "new dining concept" named Herb N' Kitchen -- and it even provides room service (albeit only during very limited hours and in paper bags.)

The hotel has got rid of its full service restaurant and replaced it with Herb N' Kitchen where guests fetch their own food, in a grab n' go style, from four different "zones." In the 'Arrival' zone you'll find pre-made wraps and salads; the 'Barista' zone offers Illy coffee drinks and house-made pastries, and 'Oven' offers flatbreads and burgers. New York City-sourced fare such as Pat LaFrieda burgers with New York Cheddar and a cheese plate from Murray's Cheese in Greenwich Village are also on the menu.

The hotel claims that the move is in response to guests' shifting preferences for more casual (and healthier) dining, and even invites guests into the kitchen to see the food being prepared. Hilton Worldwide will be rolling out the concept globally, although is an optional model for individual Hilton Hotels & Resorts properties.

Prices at the Herb N' Kitchen are supposed to be cheaper than at the former restaurant (although a cheeseburger is $11.75 and a chicken wrap is $14.50), and we assume there's no service charge, but if you really prefer to the more traditional dining experience, you can still have a breakfast buffet in the Dining Room, or drinks and bar snacks at the Lobby Lounge. The Herb N' Kitchen's room service option is available only between 6:30 a.m. and 10:30 a.m., and from 5:30 p.m. to 10:30 p.m -- and it seriously does come in a paper bag.

[Photo: Hilton.com]

Archived Comments:


This looks really cheap. I mean if I wanted to eat something from a supermarket-like store, I'd go to the nearest deli. This seems like a cheap step from Hilton's side and it's sad, because Hilton really has to be cautious what people think of the brand (like every 5* hotel in New York and not only there)


I'd also propose to everybody to skip going to Hilton next time to teach them a lesson. My recommendation is to take a look at Expedia or <a href="http://new-york.hotelscheap.org/">http://new-york.hotelscheap.org/</a> and find other hotel deal. Let's teach them that they need to work in order to keep their brand alive.