3. But don't worry about what's underneath you from previous evenings. Most hotels use what is the equivalent of a carpet extraction machine to remove spills and stains. More importantly, they use mattresses protectors that prevent liquids from being absorbed by the mattress, so as long as the bed has been stripped and the sheets changed, you won't get any residual surprises.
4. New mattresses used by the Four Seasons now are only one-sided, or pillow-tops, and they are rotated twice a year, or every six months, to promote even wear and tear. The old mattresses used to be flipped/rotated quarterly, but the new mattresses can't be flipped, so they are only rotated.
5. Mattress comfort in general has improved a lot, but ironically enough most of the complaints Ridgway gets are because guests find the mattress too soft. The new ones are going to be made with removable pillow tops, though, so that guests of the Four Seasons can request it to be removed for their stay. In the case of older mattresses whose pillow tops are not removable, the Four Seasons keeps spare, non-pillow top mattresses on hand, so feel free to let them know if you prefer a firm mattress. Sounds to us like a "be careful what you wish for" situation, but by all means, feel free!
6. At the end of the ten years, the hotel closes off one floor at a time to switch out the mattresses for new ones. In the case of the Four Seasons, they contract out this work to a third-party company who hauls the old mattresses off to be recycled.
Stay tuned next month when we get the scoop on Four Seasons' roll-out of a new customizable bed! In the meantime, have any other burning questions about hotel beds you'd like answered? Feel free to drop us a line.
[Photos: Four Seasons San Fran]