The Windsor Court Hotel's 10 Commandments For Hosting Film Stars
September 18, 2013 at 12:21 PM
Recently, we've had hotel share their secrets for keeping royal families happy as well as their 10 commandments for keeping luxury hotel guests happy. Today, we've got a new set of tips from a hotel--The Windsor Court Hotel in New Orleans. But their list deals with a different kind of VIP--the film industry. And yes, that includes celebrities.
The Windsor Court has hosted pretty much every major film and music star from Brad and Angie to Beyonce (who stayed there for her Super Bowl performance last year) to Tom Petty and Bruce Springsteen, annual attendees of the Jazz Fest. And they typically stay in the hotel's best suite--The Presidential Suite on the 22nd floor.
With 2,700-sq.ft. of space, the suite has two bedrooms, two and a half bathrooms, a full kitchen and dining room, two living rooms, a butler's pantry, a full entertainment center, original artwork, two private landscaped terraces and a baby grand piano that's been tinkered on by Billy Joel. Penthouse guests get to enjoy the perks of the hotel's Club Lounge which has dedicated concierge service and daily food offerings. Rates typically start at $4,500 a night which, let's be real, is chump change for these A-List folks .
But putting up celebs in the best digs is only part of the job. The rest is coordinating with the production companies, the assistants and the entourages.
Here, The Windsor Court Hotel's general manager, David Teich, dishes out his 10 Commandments for Hosting Film Stars:
1. First commandment to hosting celebrities, film industry and VIPs is that privacy is key. Treat all guests with respect – absolutely no photos, autographs, social media, etc.
2. Prior to arrival, it is important to have one key point of contact, i.e. a guest relations manager or customer experience manager, to ensure that all details/pre-needs are known.
3. Keep communication open with local production teams so the hotel knows of schedule changes as well as comings and goings of the guest.
4. Pay extra attention to hour of filming or performance to ensure that the rooms and/or suites are serviced based on the guests’ schedule.
5. Having someone on the management team to meet and greet guests at any hour even if it entails having the manager stay on property for the evening.
6. We like to provide the Club floor (and Lounge) as an option for added privacy & exclusivity with private key access to those levels only.
7. With the experience of hosting high level guests comes the ability to anticipate special requirements in advance, which is very important.
8. It’s important to create a retreat-like atmosphere – warm and inviting suites with large living space separated from the bedroom area with French doors offers the ultimate in privacy…especially when traveling with an entourage/staff. We also like to provide personalized welcome amenities.
9. It’s good for the culinary team to be flexible to produce meals or work with clients private chefs to satisfy varying dietary requirements.
10. Keep a living Room/parlor space available for the inevitable pop-up event: interviews, hair/makeup, wardrobe fittings, etc.
Any one else with helpful tips on hosting film stars? Share them in comments below!