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Hilarious Tips and Tales From a Former Hotel Maid

May 9, 2013 at 1:07 PM | by | ()

It's one of those subjects we just can't seem to get enough of--hotel housekeeping. We love to hear stories about your experiences with the staff, good or bad. But even better, we adore it when the maids themselves dish the literal dirt on what they've seen with their own eyes.

We happened to check out this story called "Sh*t the Hotel Maid Says" and we thought it was high time we interviewed someone in the industry, because the stories we read were hilarious (a spider monkey hiding in the vent??).

A pal of ours (we'll call her "Maid Marian") did a housekeeper stint at a boutique hotel that happens to be on the PGA Tour circuit. It's not a big chain, so she requested anonymity.

Here's her lowdown on the best and worst things she saw, and tips on how to be a great guest.

HotelChatter: Worst guest pet peeve?
Maid Marian: No tipping. Or tipping literal pocket change. Or leaving stuff all over so we can't clean because we cannot touch guests' belongings.

HC: Who are the best guests?
MM: The ones who know how housekeeping works.Items are put in one spot for easier cleaning. Those who have friendly faces instead of disdain for "the help".

HC: What's the nastiest thing you've seen in a hotel room?
MM:The guest who apparently hadn't flushed the toilet in days.

HC: How much is a good tip and where's the best place to leave it?
MM:I had a lady who lived in the hotel who gave me $8 a day! But that's unusual. $2-3 is good. Best place to leave it is on the tray with cups/ice bucket. It's pretty obvious that way. We can't assume money left in random places is for us. In the bathroom underneath the waterglass is good, too. It's like a restaurant--you leave it where it's obviously for the recipient--like a $20 on the nightstand for a hooker!

HC: How much time are you given to clean a room?
MM:We had 14 minutes. Bathroom, wash cups, coffee pot, change sheets and towels, comforter only once a week unless it's got spills on it. Dust and vacuum.

HC: OMG. Was that enough time with your more..slovenly guests?
MM: Not enough time. At all. That was for singles, doubles, and suites!

HC: How has your experience affected your own hotel stays?
MM:I am super neat as I have more sympathy for the housekeeping staff. But, I will no longer sit in a hotel bathtub. When we cleaned the bathrooms, we sprayed everything down with cleaner, started filling the tub with hot water, wiped down sink and counter, took the toilet brush to the toilet, then used the toilet brush to clean the tub.

HC: You may have just traumatized a lot of people with that one.
MM:Yeah, lol.

[Photos: Savvyguild/VegasChatter]

Archived Comments:


Is now ruined for me forever. But at least I now know a good place to leave a tip!

That did me in...

I love a good bubble bath b/c I can never take one at home without kid invasions. You go to a nice hotel and see a fab tub and you want to get in it and luxuriate. Now? NO.

Just One Story

I wouldn't get too worked up over the toilet brush/bathtub comment.  Just because that's how Marian cleans her rooms doesn't mean that's an industry standard.

Neither of the Executive Housekeepers in the two hotels in which I worked would ever allow that to happen.

While I don't doubt the veracity of Marian's situation, where I worked, union rules specify that Room Cleaners have additional time to clean larger rooms like suites.


I have worked in the industry for over 10 years, most as a supervisor, and this is not how things are done. In our hotel for the jacuzzi we have a system of cleaning that requires running bleach and a dishwasher gel pack through the system for 15 minutes, draining, and rinsing through with clean water.


Cleaning the tub with a Toilet Brush?!
That is just wrong, honestly, I have quit working at hotels that do not have high standards of sanitation practices, if im told I cant clean a room properly because of time, lack of tools or products or just lax practices I am not going to put my name on the brand, im outta here lol.
Still shaking my head in disbelief..seriously?!