Can An Unfriendly Waitress Ruin Your Hotel Stay?
The other day, we were meeting friends for brunch and settled on a restaurant in a Brooklyn hotel which shall remain unnamed*. We'd heard nice things, and having popped inside the lobby once or twice, we figured it would be an opportunity to soak up the vibe, relax, and eat good food.
It all started when the hostess refused to seat us until the rest of our party had arrived, even though we could see plenty of open tables. Fine. We told them we'd wait in the lobby and order some tea. Well, we had to elbow our way to the bar to get that done. And after one barista impatiently took our order, we lingered for ten minutes waiting for the tea to materialize (how hard can it be? You fill a pot with water and stick a teabag in it) before giving up and heading back to the lobby.
Five minutes later, another grouchy barista tracked us down in the lobby to inform us our tea was sitting at the bar—in other words, he could have brought it out to us, but didn't. OK, we said, we'll come get it. On the way back to the bar, we requested that the tea just be added to our brunch bill since we'd already put our names down for a table.
"Fine," he said, as if we'd just asked him to commit adultery.
Evidently, this was not off to a good start.
The meal itself didn't fare too well either. The waitress who took our order was different from the one who served us our food, who was different from the one who re-filled our teapot, so that by the time we needed the check, we didn't really knew which one 'our waitress' was. But since they were all equally grumpy and only answered in monosyllables, it didn't really matter.
Needless to say, we don't plan on returning to this place for a meal (our scrambled eggs with sourdough toast was good but we've had better), but we're still kinda curious about the rooms.
Our question is: should a negative experience in the hotel restaurant turn us off from ever wanting to stay there as guests? Does a bad waitress translate into bad service all around? Or should we still give this place another chance?
We're curious to hear your thoughts: submit a comment below, or feel free to send us an email. Or if you just want to make a few recommendations for other brunch places in Brooklyn, we'll happily take those too!
*The hotel rhymes with the word 'lithe,' which means agile or graceful, which our multiple cranky servers were most definitely not.