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Thanks to a Lost Stuffed Giraffe, Ritz-Carlton Amelia Island Earns Customers For Life

December 4, 2013 at 10:41 AM | by | Comments (2)

We've all had horror stories when it comes to staying in a hotel, especially if we just happened to forget something in the room. While some might think that their article is lost forever, that's not always the case. Here's a story in great customer service by a hotel, restoring our faith in not only hotel staff far and wide, but humankind on a whole. Prepare to have your heart warmed.

The whole situation went down when the Hurn family decided to spend their vacation at Florida's Ritz-Carlton Amelia Island. Upon returning home after a few days soaking up the sun, living in luxury and scoring some rest and relaxation, their 8-year old son realized he had left his stuffed toy giraffe, Joshie, back at the resort.

Like any good father would do to buy some time, Chris Hurn told his son that the toy needed some "extra vacation time and would be home soon". He then called the hotel with the hopes that Joshie was sitting in a lost-and-found box somewhere in the backroom. To much surprise, Ritz-Carlton's staff informed him that Joshie was safe and sound and offered to send the plush animal home free of charge.

When Joshie arrive back home, the Hurns found a binder of his adventures around the entire property. It turns out hotel staff took it upon themselves to photo document the giraffe's hotel experience snapping him getting a massage in the spa, meeting new friends (some other plush toys), driving a golf-cart and even monitoring the security cameras. The staff even sent through Joshie's very own Loss Prevention employee badge that they made for him.

Ritz-Carlton has always been a very family-friendly hotel brand but this really goes above and beyond servicing their little guests. (Coincidentally, Ritz just unveiled their brand-new Ritz Kids program today in partnership with Jean-Michel Cousteau's Ocean Futures Program. The program will be at all Ritz-Carltons worldwide for kids ages 4-12 to participate.)

Having lost a few things in the black hole of hotel rooms in our life, we think this kind of customer service is abnormal at most hotels. But maybe you have a different story? Have you ever left something some personal effects behind and the hotel has gone above and beyond to get your belongings back to you? Let us know in the comments below!

[Photos: Huffington Post Blog/Chris Hurn]

Comments (2)

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Sounds familiar....

This is indeed a very heartwarming tale, and it's nice to see such a massive hospitality group being so personal.

The Chester Residence in Edinburgh did something very similar, click the link below to see how:

<a href="http://twitter.com/ChesterResEdin/status/409666743788122112/photo/1">http://twitter.com/ChesterResEdin/status/409666743788122112/photo/1</a>



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