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The Radisson Blu Warwick in Philly Had a Little Hiccup With Their Cyber Monday Deal

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  Site Where: 220 South 17th Street [map], Philadelphia, PA, United States, 19103
December 2, 2013 at 1:51 PM | by | Comment (1)

Black Friday and Cyber Monday always brings out the crazy in people. We've all seen the reports of people fighting at the store for discounted merchandise and of people staying up until midnight in front of their computers to drop items into their virtual shopping carts. But today's Cyber Monday promotion offered by the Radisson Blu Warwick in Philadelphia has people up in arms for a very good reason.

The hotel's Cyber Monday deal, one of our favorites in our ultimate guide, promised "newly redesigned business class rooms for just $19.26, the year the historic hotel opened." The deal would only be available for 24 hours or until the deal sold out. But when many folks signed on to get the deal at midnight, it was already sold-out. So what in the world happened?

A tipster let us know that the hotel had put up an incorrect auto-populated code of STEAL when it was really CYBER, thus not allowing people to book the rooms. The hotel's booking link is now saying CYBER but an upset Facebook fan posted a screengrab of the wrong code on the Radisson Blu's Facebook page. Oops. You can read more of the angry Facebook reactions if you dare.

The good news is that the deal is still very much valid.

We just found a rate on December 20 for $19.26. With taxes, it's just a grand total of $22.25. And you can cancel it without being penalized, so long as you do it before December 17th. So it looks like the hiccup is over and fortunately, didn't spiral out into a LHW 1928 fiasco.

Indeed, soon after we emailed the hotel for a response, they put this statement out on Facebook:

We understand that many of our customers experienced frustrations while trying to book our Cyber Monday offer and we apologize for this. As with many other Cyber Monday offers, only a limited amount of rooms were available at this very special rate and sold out in minutes. Due to the overwhelming response to our Cyber Monday offer we are extending the deal for additional 150 Business Class rooms for $19.26! The Cyber Monday deal is available for booking today, December 2, 2013, with rooms available between December 2, 2013 – February 28, 2014. A limited number of rooms are offered at this special price each day. Once the Cyber Monday rooms have been reserved, the offer for that date will be closed.

The rooms are available now - Terms & Conditions apply. Click here to learn more and book! http://www.radissonblu.com/hotel-philadelphia/offers/steal

We again apologize for any confusion that was caused while trying to book. Thank you for patience, we hope to turn your holidays Blu!

Now then, keep calm and carry on to the booking page!

[Screengrab: HotelChatter]

Comment (1)

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Still upsetting

It would've been nice if they could've apologized for their mistake. They need to get rid of their PR.

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