/ / / /

Unlucky Number 13 for Malmaison As Dundee Property Floods Before Opening

Go To The Hotel's Web 
  Site Where: 44 Whitehall Crescent, Dundee, United Kingdom, DD1 4AY
December 16, 2013 at 12:22 PM | by | Comments (0)

When we dubbed the Malmaison Dundee the U.K. hotel chain's "lucky 13th" property, it turns out we spoke too soon: it doesn't get much unluckier than being flooded three days before opening.

On November 28th, flooding, said to have been caused by an electrical fault, affected 15 of the hotel's 90 guest rooms. While Malmaison first claimed that the December 1st opening would go ahead as planned, that was not the case and there is currently no official opening date in sight.

Sadly, all of the hotel's bookings were canceled -- including a 170-person reservation for local football club, Dundee F.C.'s 120th anniversary -- and as of right now the hotel's website is not accepting any reservations. Even worse, based on some irate posts to the Malmaison Hotels Facebook page, it seems they neglected to inform some of their would-be clients about the snag. Here's what one had to say:

So, my wife and I have arrived at your Dundee hotel, on its Grand Opening, and my wife's birthday to find it in a state of disrepair and no one has contacted either of us about the hotel not being open. We've now to find alternative accommodation at short notice and had taken time off work to celebrate the new hotel and birthday in one, but no, doesn't look like that's going to happen, does it... Thanks! Phoned 'customer service' and was asked to leave a message!?!? Concerned to say the least!!!!! Ruined weekend 1 - Malmaison 0

Management later confirmed that the hotel won't open until 2014.

Photo: Facebook/Malmaison Hotels

Comments (0)

Post a Comment

Join the conversation!

Not a member? .