Hyatt Monterey Has Fastest Bed Makers In The West
We recently had a whole week of hotel bed stories which detailed everything on the average life of a hotel mattress to making a bed, Ritz-Carlton style. In that story, we mentioned it took housekeepers about seven minutes to properly fix the bed to the luxury hotel's strict standards.
Well, imagine our surprise when we received word that seven minutes is TOO LONG to make up a hotel bed. Who would scoff at the Ritz-Carlton in such a way? None other than the Executive Housekeeping department at California's Hyatt Regency Monterey Hotel and Spa.
Apparently they can put their money where their mouth is, having won the Bed Making competition at the Monterey County Hospitality Association's Annual Employee Appreciation Day for two years in a row (2012/3). This is the local hospitality sector's version of the World Cup!
How fast did it take their staff to make a bed? 36 SECONDS!
At first, we were awed, and then we frowned a bit. What did that bed look like? Where there corners cut? We corresponded with John Gill, Executive Housekeeper at the property on what it took to win this competition. He gave us the detes.
Unlike the Ritz-Carlton video with only one room attendant, in this exercise, a team of two housekeepers made up a rollaway bed (a twin sized mattress on a portable frame).
They had three sheets, a blanket, and a pillow to assemble as quickly as possible. No doubt a lot of teamwork is required to do this swiftly, as order of sheeting and quality of finished product count in the final judging.
We expressed concern that 36 seconds was the standard amount of time used in non-competition bed cleaning, but Mr. Gill reassured us most room attendants don't work with portable mattresses and neither are they in pairs, so of course more time is allotted. We've been informed the average is about four minutes-- still quicker than Ritz-Carlton workers.
Still, no matter what, the hotel gets to enjoy a year's worth of bragging rights amongst their fellow hoteliers and get a shiny trophy (which someone will have to dust) to boot.
[Photo: D.M. Troutman]