Even worse, we were stunned when we recently enquired whether someone we were travelling with had arrived (a single female traveller no less) and were told without hesitation: oh yes, she is in room XXXX. Granted, we gave her name, but it is still inexcusable to provide us with that info.
If this happens to you, please know you are well within your right to express your discomfort and request a different room. The contrast with having seen it being done so right surprises us too: your key card, in its – closed – little card holder, is discreetly handed to you. It may come with the instruction to use it in the elevator, that the first number(s) indicate the floor, and that you are recommended not to carry the key card and the holder together either in or outside the hotel.
A similar misstep annoys us at check out. Why oh why does the presentation of the bill need to be accompanied by a: "your total then comes to AMOUNT". We can read it on the paper, thank you very much, and the stranger next to us does not need to know how much we racked up the last few days.
Similarly, telling a corporate guest that they are on a preferred rate of XX dollars a night is probably not something either your hotel or their company would want to be known to the rest of the business travellers staying there. The worst we saw was a list of top corporate customers, with different negotiated nightly rates, printed and taped to the reception desk, in font large enough for anyone checking in or out to see. That’s valuable information in annual negotiations; volume-driven or not, it never hurts to know that company X managed to negotiate another 20 bucks off the nightly rate.
Have you come across this in hotels? Have any other rants you want to share? Tell us in the comments!