The reason the quality of the coffee maker is so important is that the odds are already stacked against you when it comes to in-room brewing. We often find packets of coffee that don't tell us how many cups it makes or how much water to put in, and let's not forget that you're most likely taking that water from the bathroom sink in the first place, a fountain that certainly does not specialize in non-abrasive aftertastes. But a good machine should -- and will -- override these obstacles.
Our thought about amenities is that if you're a mid-market or higher hotel and you decide to do something, do it right. As we all know, it is the details that develop a guest's overall satisfaction with an experience, so it makes absolutely no sense to half-ass them if you're going to go through the trouble to have them. What good is an alarm clock in your room that raises your blood pressure before bed? Or painfully slow WiFi that prevents you from using Netflix? In this regard, think of bad coffee makers as lights without lampshades -- endlessly annoying.
We applaud Hilton's decision, not because we have a special affinity to Keurig, but because that form of maker is a pretty damn easy and efficient way to make a reasonable cup of coffee in the room. Last month, we looked at hotels that are taking coffee seriously, whether it was via solid in-room makers or espresso bars in the lobby. Not every hotel has to offer elephant dung coffee, but give us something in-room that produces a good cup or skip it altogether. We'd just as soon grab a cup of coffee from the lobby than waste our time drinking bad-tasting bathroom water. That's not too much to ask considering what we pay for room rates and resort fees these days, right?