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Vacationers Discover Luxury Hotel A Tunisian Trash Heap

January 9, 2013 at 4:33 PM | by | ()

Ask The Byfords, a British family from West Yorkshire how their recent holiday in Tunisia went, and chances are they'll say "rubbish"--and they wouldn't be lying. According to The Daily Mail, the poor folks spent £4,000 ($6400) booking what they thought was a luxury vacation at the Soviva Resort and instead ended up in a garbage, feces, and cat-urine infested dump.

The hotel, which was supposed to be located in the resort town of Port El Kantaoui, was part of the Byfords vacation package through Thomas Cook, the UK travel agency. Upon arriving in Tunisia and finding themselves whizzing past the area, it soon became obvious to the Byfords that they weren't going to get that beautiful getaway they'd seen in the brochures.

But they had no idea how bad it was going to get until they arrived at their supposedly four-star destination and saw...human feces floating in the pool.

Strewn all over the property were broken toilets, furniture, and piles of debris.

Add insult to injury, after demanding to be relocated, Thomas Cook agreed, for a fee of £300, which the family begrudgingly paid in an effort to salvage their vacation. The tale gets beyond bananas afterward, with lost luggage containing £2,000 worth of valuables, a mad dash for a flight home after their pre-arranged transfers didn't arrive on time and more.

This is the Soviva Hotel the Byfords were expecting to find

Thomas Cook's initial response was to offer the family a meager £35 for their trouble, but after The Daily Mail got involved, they responded publicly, stating, "The hotel is closed for the winter and undergoing refurbishment. The family have this afternoon agreed to a refund of the £288 and a goodwill gesture of compensation of £500."

[Photos: Caters News Agency/The Daily Mail]

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