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No Iron and a 'Weak' Minibar for The Smooth Operator at The Hazelton Hotel

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  Site Where: 118 Yorkville Avenue, Toronto, ON, Canada
August 13, 2012 at 3:57 PM | by | Comments (0)

Welcome to another hotel dispatch from our newest special contributor, The Smooth Operator. We can't divulge his identity but we can tell you he's spends about 70 percent of his time on the road, staying in all the hot hotels and checking out their restaurants and bars to see if the social scene is up to snuff. If you're deciding whether or not to take a chance on that hip boutique hotel in the city, read The Smooth Operator for his opinion first. (Or send us an email and we'll have him answer it for you!)

During my last stay at the Hazelton Hotel in Toronto, I was put in room 323. An expanded suite with extensive square footage, the room was impressive but the layout didn’t work and the room felt like a long hallway – not comfortable at all.

The closet units, however, are exceptional – definitely more than enough hangers (which has proven challenging in premium hotels lately) and great space / design overall. The closet was larger than some rooms I’ve stayed in this year, but shockingly, no iron or ironing board available for the premium clients who stay there.

After three requests over two days I finally had someone from housekeeping provide an iron. (Ed. Note: We guess the iron is not a totally useless amenity for our S.O.)

The bathroom has an expanded tub and large shower with premium fixtures and a great layout, along with an embedded TV in the mirror and heated floors, perfect for Toronto winters or to heat the celebrity feet who fill the Hazelton during Film Festival each September.

The room held probably the weakest mini-bar I’ve seen – only a couple of beverages, one bottle of wine, and one bottle of low-end champagne – not what I would have expected from arguably the best hotel in Toronto.

Perhaps they want their guests to order from the Mark McEwan restaurant downstairs to accentuate the service. Not sure, but all I wanted was an orange juice, and considering it took two days for an iron I didn’t think calling down for an orange was going to work out in my favor.

The spa in the basement is very premium and the Guyanese girl manning the front counter is just stunning – definitely a good reason for a return visit, and the hospitality and services were impeccable.

The lobby was often empty during my three-night stay but sometimes I found the most interesting of characters hanging out, something that’s always good to see in Yorkville.

Even though the Hazelton may not stock irons in their guestrooms, they do have an art concierge on staff if you need one. Rates start at around $595 a night.

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