Room service was just half-decent and reflects the food at Eos overall. I’d give the restaurant 90 days before it’s closed (Ed. Note: It's still open btw.) Upon visiting the restaurant for breakfast, the food was served cold and the service was equally frigid – the staff are well aware they’re working in a sinking ship.
The pool area was out of towels and the staff noted it would take 20-30 minutes for towels to show up but when I suggested I return to my room to grab mine from there, they told me not to and that they’d bring me one after my swim. I never saw them again and when I approached to get a towel they did not remember I was staying at the hotel and still had not received clean towels – forcing me to ride the elevators wet and drip back to my room.
The room was outfitted with a solid Italian espresso machine but one of the building’s residents at the pool informed me that the building was going through water issues and the water was not drinkable, so it cost me $5 for bottled water to pour in the container to generate a coffee, slightly less expensive than the $7 latte at the Café Icon – the small little spot adjacent to the pool.
Jogging in the back of the building in the morning and along the water, I noticed that Cipriani’s is opening in the building in the near future, so that should bring a culinary experience to the complex. [Ed. Note: The restaurant will be a stand-alone business, not associated with the hotel.] Hopefully they can clean up the space prior as the back path is full of broken glass, garbage, and the smell of urine.
The other strange smell surfaced in the hallways and in the rooms – smells like cheap shampoo, as if someone spilled Pantene on the carpets – very potent in many spots, which was quite strange.
Rates at the Viceroy Miami can be found for as low as $159 a night in August. That's for a king room. A junior suite like Smooth Operator's is only $191 this month. For more on the Viceroy Miami, read the HotelChatter review from 2009 or go here.