The Sanctuary Hotel S.T.A.R. Experience Manager, Brandon McMillen
Have you ever flirted with a hotel concierge? In our series, Concierge Interviews, HotelChatter goes behind the Front Desk and gets chummy with the men—and women—whose job it is to never say no. Filmed inside various lobbies, courtyards, and bar lounges, each video will offer a glimpse into the world of hotels from the people who know them best. Got a burning question you'd like us to ask? Or have someone in mind for us to interview? Email us your requests!
Today, we've got an exclusive chat with one of The Sanctuary Hotel's concierges—or as they call them, "S.T.A.R. Experience Managers," a team of individuals who are in touch with guests from the moment they actually book their room. From schmoozing during breakfast to helping guests check off everything on their NYC to do lists, the S.T.A.R. experience is like having your own personal, human Siri. Minus all the witty comebacks.