So far, concierge staff, porters, passenger assistants, team leaders and senior execs have taken the Goring course. No word on the most important part, which is, of course, whether they’ve got a posh afternoon tea going down at the airport now. That would definitely be enough to get us flying out from LGW.
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The Goring Gives Gatwick Airport The Kate Middleton Treatment
Where: Beeston Place, London
February 23, 2012 at 2:30 PM |
by juliab
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Last time we heard anything about The Goring, a certain Miss Middleton was staying there the night before her wedding. Since then, it’s kept pretty low key (no doubt helped by the fact that it doesn’t approve of phones or computers on its premises).
But now, according to the Evening Standard, the Goring is branching out from Belgravia to sprinkle a little bit of royal stardust on none other than Gatwick Airport.
Head concierge at the Goring, John Andrews, has been lent to Gatwick to teach them some lessons in customer service (hallelujah). According to an airport spokesperson:
The Goring is renowned for offering the highest levels of personal service and we want our passengers to benefit from that same subtle but flawless assistance.
It is all about going that extra mile for passengers, noticing when someone needs help but doesn't think to ask.
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