Gramercy Park Hotel Jumps On The Malfunctioning Key Card Trend
Woah, we thought one New Year's Eve hotel lockout was bad enough, but this second one is making us super glad we stayed home on Saturday night. And really, the timing couldn't be worse for Gramercy Park Hotel, who narrowly avoided a complete catastrophe in October with the whole plummeting elevator business. Just as they were starting to win back our confidence, their key card system goes and crashes. At midnight. Leaving guests stranded in the hallways for seven hours.
The NY Post reports that 200 guests were shut out on New Year's Eve right after midnight when all of their key cards stopped working. And though the Marriott Denver Tech Center managed to address a similar issue (in that instance, with over 3,000 guests) in under four hours, GPH apparently struggled from around midnight until 7am, having to individually reset each guest's key for the room they'd already checked into.
At this point, we'd like to make an addendum to our much-touted list of hotel resolutions for 2012: guests should only have to check in once. No key card failures, no sleeping in the lobby, no free admission to the Rose Bar to make up for the fact that guests can't sleep in their own hotel beds.
In fairness, the hotel has offered free stays and rebates to all guests affected by the lockout. Though if they have any brains, they'll make sure to book a room near the fire escape next time.
[Photo: CourtneyMay / Flickr]
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