London Hotels Can't Get No Guest Satisfaction

September 13, 2011 at 8:50 AM | by Heidi Atwal | Comments (0)

Surly, not sweet: London hotels slammed by a recent customer satisfaction report

The oft uttered stereotype that Brits lack grace in the service department was recently reinforced by a report compiled by Trivago, a hotel price comparison website. Measured against 1,000 cities and towns throughout Europe, London ranked dead last by way of reputation amongst travelers, followed closely behind by Birmingham.

Exorbitant prices and poor value for price are among some of the leading factors influencing customer satisfaction, two areas in which London, one of the world's most expensive cities, falls far behind its E.U. contemporaries. A newswire summary of the report mentioned nothing of surly hotel wait staff, subpar room service, or greasy in-house restaurant meals, but we suspect that the 28 million reviews taken into consideration make mention of these common failings.

On the other end of the hotel satisfaction spectrum lie less trafficked tourist destinations such as Dresden and Krakow, while popular hubs including Barcelona, Florence, and Berlin enjoy well-regarded reputations as well.

With the 2012 Olympics just around the corner, we suggest that perennial austere and/or sullen Londoners fake it 'till they make it by way of providing cheery service to their patrons. We'll take a faux sunny demeanor over an intimidating glower any day.

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