Should Concierges Know Whether a Place is Open or Closed?
The other week while staying at the Trump Soho, we found ourselves in need of contact lens solution. Since (shockingly) there was no Duane Reade directly in sight, we hit up the Concierge desk to see if they or housekeeping had any travel-sized bottles on hand.
Just our luck, they had run out. So we asked for directions to the nearest drugstore. The concierge gave us the easy-to-follow direction to the Hudson Square pharmacy about four blocks away and off we went, dry eyes stinging and all.
But when we got there, the drugstore was closed. Turns out the store doesn't open until 10am on Sundays and we were there at 9am.
So we walked back to the hotel nearly flinging our stingy contacts on the pavement, wondering why the concierge would direct us to a place that was closed?
This has actually happened to us twice before when asking a hotel's concierge for a lunch spot suggestion. And the same thing happened--we walked to the place, only to find it was closed.
Now that question in our headline might seem a little obvious but we're trying to give concierges the benefit of the doubt here. After all, we can't expect them to know the operating hours of everything in the city. That's more of a computer's job and besides, we could probably double-check on Yelp.
But if a concierge is going to recommend a spot for us to visit, we'd like it if they could check on its opening hours. In the end our contact conundrum was solved when we realized we had a spare pair in an inside pocket of our suitcase. Phew.
Should concierges know the store hours of places they recommend or should you just look it up on your phone? Discuss in comments below.
[Photo: MsRebecca/HotelChatter Flickr Pool]