Stuart Greif, vice president and general manager of the global hospitality and travel practice at J.D. Power and Associates, surmises that hoteliers are finally starting to make more investments in their properties again but they still need time to complete them. Hoteliers are also refraining from hiring more staff until the money is really rolling in hence the results that service is not up to snuff.
Now we may be an atypical hotel guest but we'd place the look of the hotel rooms we've stayed in and their amenities way above the fees and room rates we've been charged. Most hotels, even older ones, have upgraded their amenities to include such techy gadgets like flat-screens, iPod docks and capsule coffee makers as well as putting in fresher room linens, curtains and carpeting. But there is one thing we agree with the J.D. Power survey monkeys--service has been all over the map these days. We'll have more on that tomorrow!
Meanwhile, here's how the hotel brands ranked in terms of guest satisfaction:
· Luxury: The Ritz-Carlton
· Upper Upscale: Embassy Suites Hotels (Upper upscale, really?)
· Upscale: Hotel Indigo
· Mid-Scale Full Service: Holiday Inn
· Mid-Scale Limited Service: Drury Inn & Suites
· Economy/Budget: Microtel Inns & Suites (for the 10th consecutive year!)
· Extended Stay: Homewood Suites
Hey there frequent hotel guests and one-hotel wonders alike--we showed you ours, now you show us yours! Tell us what your overall experience with hotels has been like this year in comments below!