Meanwhile, this is what Stephanie has to say about the Cosmo's about-turn:
I am truly amazed and gratified by the huge outpouring of support that I have received regarding this situation. That was completely unanticipated, and I was simply awestruck by the reactions, and speed at which this spread across the social media.
It is clear that people's reaction was unanticipated by the Cosmopolitan as well.
Regarding the third statement from the Cosmopolitan: if they had sent that statement the first time, I would have found that statement sincere. If they had sent that statement the second time, I would have found their statement weak, but acceptable.
However, the simple fact is that the Cosmopolitan chose not to issue any sort of meaningful reply until such time as there was a huge upswell of anti-Cosmopolitan commentary across the entire social media landscape, until there was almost universal vilification of their behavior, until they received a call from GLAAD, and until they received a call from Community Marketing to revoke their TAG Approval rating, and calls from who knows how many media organizations requesting comment.
As such, coming as it did, to me their statement lacks any sort of sincerity. They do not address how such a thing could happen, they do not address the attitude their staff showed towards a paying customer (irregardless of their sexual or gender orientation), they do not explain why their initial response to this situation was a boiler plate “sorry you did not have a good time at the Cosmopolitan”, they don’t address what their specific policies are, instead using the word “misunderstanding”, and I don’t see any comment from anyone in a position of authority to actually effect change, only from the PR department.
So for me the Cosmopolitan’s real position on this issue can be found in their initial responses: they simply do not care. If they truly believe what they said, they would have issued this apology when they were initially contacted two weeks ago.
As for their invitation to return, I don’t think so.