Best New Hotel Service of 2011: Public Express

December 30, 2011 at 1:35 PM | by HotelChatter | Comments (0)

It's what you've been waiting all year for--The 2011 HotelChatter Awards! We'll be bringing you the best and worst of the year all day today and part of tomorrow. Agree or disagree with our picks? Air your thoughts in comments below.

We already gave Public Chicago an award for Best Hotel Opening this year but when we combed through all the new services that hotels introduced this year--like cookies and lullaby, BMW bikes at Fairmont Hotels or the OCD coin-washing at the Westin St. Francis--we couldn't stop thinking about the "game-changing" room service option, called Public Express.

With Public Express, there's no awkward signing of the bill (it's charged to your room with an added 18 percent service charge), no bulky tables wheeled into the room and because the meal is placed in front of your door in a brown paper handle bag, you don't even have to put pants on to retrieve it. (Always a plus in our books. The longer we can wear no pants, the better!)

And the prices on the meals are (like most things at Public) entirely affordable. Our challah french toast with bacon was just $11 and that came with coffee, a banana and orange juice. In fact, Public Express is already being knocked off by the Four Seasons. Who's gonna be next in 2012?

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