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The Points Guy: Our Own Personal Ryan Bingham

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May 3, 2010 at 11:55 AM | by | Comment (1)

The other week we spent a Saturday afternoon lounging in the sun with our friend, Brian Kelly, at the rooftop pool of the Andaz West Hollywood. As usual, he had somehow managed to score a sweet suite at the hotel for the same price as a discounted standard room, and had flown out on special fare where he was earning thousands and thousands of bonus miles for a single trip.

Yes, Brian is basically Ryan Bingham from Up in the Air, except he isn't traveling the country firing people. Instead, he's helping people consolidate their scattered loyalty program points to get them the dream trips or hotel stays they actually want, and for less!

We decided to pick Brian's brain about the best rewards programs out there, what the average consumer can do to increase his rewards power, and some of the common mistakes we all make--all questions that have become even more important thanks to the tough economy.

After all, we all still want to take trips, we just might not have the cash flow to do so. Perfect timing, it turns out, too, since Brian has just launched his own consulting business to answer such questions: The Points Guy.

The Whole Point: Loyalty
Before we even got started, Brian made a quick, but important point.

“The whole point of points,” he said, “is to build brand loyalty. So you need to evaluate each company and what they can offer you—if it’s destinations, routes or hotel chains you like—then decide which one is right for you and start consolidating your travel within those alliances.”

That already sounds like a lot of work, but that is exactly where Brian’s consulting expertise comes in.

Hotel Favorites
When we start talking specifically of hotel rewards programs, Brian explains:

“Room rates are continuing to drop as business travel has not picked up enough to warrant increases and new hotels are still opening. Hotels will continue to offer free night promotions to fill empty rooms.”

So that means plenty of rewards options.

Brian himself is an avowed Starwood Preferred Guest, but lately, he says,

"My favorite hotel loyalty program crush is Hyatt. Gold Passport is one of the few programs that is continually enhancing member benefit, like confirmed suite upgrade certificates for their Diamond members (those who stay 25 times or 50 nights a year) at time of booking on paid stays of up to one week.”

In fact, Brian was so impressed with Hyatt’s new loyalty initiatives (and fed up with how hard it was to get upgrades at Starwood), that he recently contacted Hyatt to join their program and asked them to match his Starwood platinum status. Which they did!

“Hyatt has been running incredible Faster Free Night promotions” continues Brian. “Their current Big Welcome Back promotion gives members a free night at any Hyatt property (including Park Hyatt) for every two stays. So two stays at a $60 a night Hyatt Place gets you one free night at the 600 euro per night Park Hyatt Vendome this summer.”

With his already accrued nights, Brian is planning to stay there for three nights this July for a grand total of…$0.

Comparison Shopping
Lest you think Brian is just shilling for Hyatt, he does see one huge drawback.

“The major weakness in Hyatt’s program is its limited amount of properties globally: 424 versus 1,000 at Starwood, over 3,000 at Marriott, 3,500 at Hilton, and 4,400 at Intercontinental Hotel Group.”

(By the way, we double-checked those figures, and he is spot on.)

Which is why during his trip to the Seychelles this summer, he’ll be staying at Le Meridien Barbarons, “hopefully in a suite for five nights using just 4,800 Starwood points and $60 a night)."

Payment In Kind
It’s one thing to tell you about awesome deals someone else snagged, but as we mentioned earlier, Brian has started his own consulting business to help others maximize their rewards points.*

To find out if he can help you score a dream deal (or several), hit up The Points Guy, where a points evaluation consultation or his help in booking an itinerary of your choice (only if you decide to book it) costs a flat fee of $50. Or, true to the spirit of his endeavor, instead of cash, you can pay Brian in 5,000 American Express Membership Rewards Points.

Not a member of hotel rewards programs? We’ll be talking to Brian again soon about airlines and car rentals as well, so stay tuned on Jaunted to get more pointers from The Points Guy.

* Just as a disclosure, Brian helped this writer use his points to swing a business class ticket to Europe this summer for fewer miles than he could get a coach ticket himself.

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Fantabulous!

Great interview,  Bryan is an awesome guy!

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