InterContinental expects the Apple iPad to enhance its Concierge team's interaction with guests in various ways, including:
· Enhanced Maps and Directions - Rather than jot directions on a foldable paper map, Concierge teams will be able to provide exact directions, through interactive maps with high-resolution satellite imagery, close-up street views and detailed walking routes.
· Video Recommendations - Concierge teams' top local recommendations come to life in destination specific videos, a unique InterContinental feature. The Apple iPad will allow Concierge teams to present these short videos to guests, so they get a clearer idea of selected recommended activities even before they set off.
· Instant Booking Confirmations - Concierge recommendations of restaurants, performances and attractions can be clearly illustrated with vibrant images and sharp text, and bookings may be made and confirmed instantly by e-mail.
And guests who use concierges who um, use iPads will be able to tweet about their experiences by @replying to the Twitter handle, @WorldConcierge.
We have to admit, we didn't even think about concierges using iPads to help guests so props to InterContinental for being the first. But we wouldn't mind a loaner iPad in the guestrooms either.
[Photo: Gizmodo]



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