While you must have an exceptional reputation to be nominated for the award—known as the David Campbell trophy—the true test comes at this conference, where the 12 candidates from around the world had to compete in role-play games and other tests of their mettle.
Lenne apparently stood out for his “effort and earnestness,” and joins the ranks of other front-desk kings and queens who have won the award, from hotels such as the Intercontinental Wellington, the Four Seasons Canary Wharf London, and Four Seasons Singapore.
Bravo to Monsieur Lenne, and to the event organizers for next year: if you need a few people to role-play the parts of disgruntled guests to test the patience of your Receptionist of the Year finalists, you know who to call.




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