According to Lisa and her husband, the hotel told her they were not responsible for the theft and that she should have kept her bags in the in-room safe. To which Lisa said there wasn't enough room. (Actually her words were, "Do they expect me to stick Jiggy (her dog) in the safe too?") Additionally, the hotel told her husband to contact their insurance department but still, the hotel will not replace the bags.
It's safe to say that Lisa will never stay at the Soho Grand again but we wonder what sort of other steps, short of replacing $8,000 worth of French designer bags, could the hotel take to make things right with Lisa again? Unlimited free nights in a suite for one year?
After all, we think it's reasonable to assume that if a hotel guest leaves the room, closes and therefore locks the door, their belongings should be safe, especially at a hotel like the Soho Grand where keycards are needed to access the guest floors.
While the Soho Grand sorts this situation out, and hopefully re-evaluates their security plan, we'll be leaving our
Forever21 Chanel bags at home during our next hotel stay.
Statement from Soho Grand:
We take the security of our guests and their property very seriously and thoroughly investigate all claims of lost property. The Vanderpumps notified the Hotel after they had departed that they had left behind four handbags. After a complete investigation was conducted the Hotel was unable to determine that the bags had been left in the guestroom.
[Photo: NY Daily News]