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US Open 'Savior' Melanie Oudin Booted From The Marriott

Go To The Hotel's Web Site Where: 1535 Broadway [map], New York, ny, United States, 10036
September 9, 2009 at 8:59 AM | by juliana | 1 Comment

Update: We're hearing that Melanie may be back inside a Marriott hotel on the East Side. Developing....

American tennis player Melanie Oudin has brought some much-need young blood to the U.S. Open this year (she's only 17), advancing to the quarter-finals and being heralded by much of the New York press for making tennis exciting again.

But this U.S Open savior apparently can't get any respect from the Marriot Marquis Time Square Marriott East Side Hotel which booted her out of her room on Sunday because her reservation was up.

SportsBusiness Journal reports:

The 70th-ranked player had not expected to remain in N.Y. so long, as she was only booked at the Marriott through the first week of the tournament. Her agent, BEST Tennis President John Tobias, through the company's travel agent, Sport Travel, quickly got her into the Intercontinental.

Tobias: "Obviously, we will not be sending any of our players back to that hotel (the Marriott)." The Marriott could not confirm Oudin was staying there, spokesperson Kathleen Duffy said. She said it was possible Oudin was staying there registered under a different name .

For shame! While the Barclay Intercontinental is very popular amongst the tennis pros, we sorta think Roger Federer, who recently gave Oudin props in ESPN.com article, should make some space in his suite at the Carlyle. There's plenty of room there, right Rog?

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Return to » US Open 'Savior' Melanie Oudin Booted From The Marriott

  1. Raman P Rama

    HotelChatter Member

    US Open 'Savior' Melanie Oudin Booted From The Mar

    I am of the opinion that the agents should have communicated with  the hotel and not have the room under another persons name. Hotels are more accomodating and one should keep in mind that when services of such high standards are provided at Marriott Hotels worldwide and Marriott earns respect from all customers alike it makes sense to contact the hotel management ahead of time to make arrangemetns. The hotel would have been able to walk another customer in such situation which would be a normal practice in the industry. On the other hand do you feel the hotel treats all customers alike and respect each guest no matter who they are? Service at Marriott Hotels are second to none. I hope the agents will continue to use the hotel and provide the information to hotels with full disclosure of guest information that is also for safety reasons. This could have happened at any hotel. Communication is key to good relationships.

    We are in testing times and need to work together as we all need each other. Are are going to need each other who knows in future this may happen again at another hotel. This is a learning process for guests and businesses alike.

    Try the Marriott again, Communicate properly and you will see the difference. Mistakes happen and forgiveness is the key to maintaining good relationships.

    September 9, 2009 at 10:12 AM
    #Permalink

Return to » US Open 'Savior' Melanie Oudin Booted From The Marriott

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