Boston's Hyatt Hotels Have No Love for Housekeepers
This bathroom will now be cleaned by outsourced housekeepers.
It's never easy for the hotel housekeeping staff. The things they have to put up with from us guests! But whether or not you agree that they should receive an extra tip for their work, you have to admit the latest news from the Hyatt Hotels in Boston is unfair. The Boston Globe reports:
Hyatt Hotels Corp. laid off the entire housekeeping staffs at the Hyatt Regency Boston, Hyatt Regency Cambridge, and Hyatt Harborside Hotel after the morning shift had ended on Aug. 31, citing challenging economic conditions, and immediately replaced them with workers from an out-of-state staffing firm. The housekeepers had been training those very workers, from Georgia’s Hospitality Staffing Solutions, who they were told would be filling in for vacations.
So basically, these housekeepers--some who have worked at the hotels for years--were asked to train their replacements without even knowing it. Not cool.
Hyatt issued a statement about the outsourcing yesterday saying that "[T]he Hyatt hotels in Boston -- like businesses all over America -- have had to make very difficult decisions to adjust costs in response to continuing declines in revenue. Unfortunately, these decisions have affected our associates at Boston-area properties. A restructuring of our housekeeping services included staff reductions that we deeply regret."
Meanwhile, hundreds of folk attended a rally at the Hyatt Regency Boston today over the firings and even local politicians publicly reprimanded Hyatt for such a bad move. Meanwhile, the firing could actually cost Hyatt to lose even more money as a CEO of a company in the area said he would no longer recommend Hyatt hotels to business associates in town from overseas.