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Boston's Hyatt Hotels Have No Love for Housekeepers

September 18, 2009 at 2:10 PM | by | Comments (3)

This bathroom will now be cleaned by outsourced housekeepers.

It's never easy for the hotel housekeeping staff. The things they have to put up with from us guests! But whether or not you agree that they should receive an extra tip for their work, you have to admit the latest news from the Hyatt Hotels in Boston is unfair. The Boston Globe reports:

Hyatt Hotels Corp. laid off the entire housekeeping staffs at the Hyatt Regency Boston, Hyatt Regency Cambridge, and Hyatt Harborside Hotel after the morning shift had ended on Aug. 31, citing challenging economic conditions, and immediately replaced them with workers from an out-of-state staffing firm. The housekeepers had been training those very workers, from Georgia’s Hospitality Staffing Solutions, who they were told would be filling in for vacations.

So basically, these housekeepers--some who have worked at the hotels for years--were asked to train their replacements without even knowing it. Not cool.

Hyatt issued a statement about the outsourcing yesterday saying that "[T]he Hyatt hotels in Boston -- like businesses all over America -- have had to make very difficult decisions to adjust costs in response to continuing declines in revenue. Unfortunately, these decisions have affected our associates at Boston-area properties. A restructuring of our housekeeping services included staff reductions that we deeply regret."

Meanwhile, hundreds of folk attended a rally at the Hyatt Regency Boston today over the firings and even local politicians publicly reprimanded Hyatt for such a bad move. Meanwhile, the firing could actually cost Hyatt to lose even more money as a CEO of a company in the area said he would no longer recommend Hyatt hotels to business associates in town from overseas.

[Photo: Galaygobi]

Hotels mentioned in this story

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Corporate Greed

yet another example of corporate greed and no concern for the working man or woman, really hoping for karma on this, so tired of hearing this same song- and so many companies hire "outside" workers many who do not speak any english and can not communicate with American guests causing even more complaints and problems
tellsthetruth on September 19, 2009 at 9:20 AM #Permalink

HYATT REGENCY HOTEL UNION STATION ST. LOUIS

Maybe this explains the reason dishes were left in hallways for several days last August when I was there for convention. The tubs were scary, that is how dirty they truly were. Even walking by the lake was smelly.

Never had I been to a hotel that was so lame when it came to the housekeeping department.  Think I am lying? We contacted AmEx to complain about the hotel.  It did not even deserve a two star rating.

littlemissnewell on September 19, 2009 at 10:43 AM #Permalink

HYATT REGENCY HOTEL UNION STATION ST. LOUIS

Maybe this explains the reason dishes were left in hallways for several days last August when I was there for convention. The tubs were scary, that is how dirty they truly were. Even walking by the lake was smelly.

Never had I been to a hotel that was so lame when it came to the housekeeping department.  Think I am lying? We contacted AmEx to complain about the hotel.  It did not even deserve a two star rating. We did get a basket of flowers from AmEx.  Who is more important a couple working stiffs or a corporation that spends millions with them?

littlemissnewell on September 19, 2009 at 10:47 AM #Permalink

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