1. Burnt Out Lights Yes, I know. Things break, but, when the main light to the room is burnt out the second you walk in, that is just bad. Is is that hard to have the housekeeping staff check the lights to a room before they sign off on the cleaning report?
2. Not Providing Basic Toiletries I forgot my toothpaste and a toothbrush, so I called down to Housekeeping at the Flamingo to have a set sent up, only to be informed that they no longer provide them, but, I could happily go downstairs and buy one in the gift shop! I was fine with that, until I was whacked $6.86 (inc. tax) for the toothbrush and toothpaste!!! If you are going to make your guests buy basic toiletries, please don't insult us in the process, considering most 1-star hotels will happy give them away for free.
3. Musty or Smoke Smells in a Non-Smoking Room This is another no brainer that the housekeeping should easily be able to check, before signing off on a room. I don't have an ultra sensitive nose, but, more than once, I have had to change rooms due to a smoky smell in a non-smoking room, or just a stale, the room needs fresh air, smell.
4. Not Giving Late Check-Outs This one is relatively minor on the scale of things, and I realize that some hotels may have a ton of rooms to recycle on a given day, but sometimes, when I have a 4 or 5pm flight, I'd just like to keep the room for a couple hours past 11am, and I am more than willing to pay a fee for that. However, I can't tell you how many times I've called the front desk, and have gotten the “We aren't honoring late requests today”, and I usually suspect they never “honor” them.
When this happens, I'll hunt down the cleaning staff on the floor and slip her a tip to clean me last. This system usually buys me a couple extra hours and hasn't failed me yet. Hotel managers, you'd be surprised at how many guests would probably be willing to pay extra for a couple extra hours. Use this to your advantage!
5. Resort Fees at a Non-Existent Resort I don't mind paying a fee if it was at an actual resort with things to do, but, I get really insulted (Ahem, Trump Las Vegas) when I get charged a $15 resort fee for the two 10 ounce water bottles provided in my room, a newspaper, and parking privileges which I am not using, and then another $22 on top of that to use the gym. Not cool!
This was a quick list of some of my peeves, what are some of yours? Let us know! Provide them in the comments below.
For more of Dan's hotel stays and travel tips, check out his site at FollowDan.com.