The next morning, we were moving on to the Stratosphere, and realized the iPod was still packed away as we were driving over there. So as soon as we got to our room, we went to grab it. It was gone. We spent the next three hours unpacking and repacking that suitcase in the vain hope that it might have magicked itself into another part of the case, but it wasn’t there.
That afternoon, we tweeted our loss to MGM Grand, asking who we should talk to, but got no response (in fact, we’re still waiting). So the next day, having done the unpacking and repacking thing for another couple of hours, we went back there and filed a report with security.
The officer who took our statement was very nice and told us that in-room thefts are very rare. We filed a report, and she gave us a case reference and a card addressed to "our valued guest" which promises that “the Security Department will inform Risk Management of this incident, who will review the matter promptly”. She said that we should give them a few days and then call up to see what’s going on if Risk Management haven’t contacted us already. Something tells us our phone won’t be ringing off the hook.
In the meantime, we are trying to get over feeling slightly violated, mourning the loss of our killer roadtrip playlist, and saving our pennies to pay the $75 excess our insurance company will make us fork out before it gives us a new one. What we’re definitely not doing is booking a return stay at the MGM. Shame.