Westin's Beds May Be Heavenly But Their Wireless Internet is Not
Heavenly beds at the Westin Bonaventure in LA.
Most of us agree that the Westin Hotels Heavenly Bed feels quite nice and those of us who have tried the hotel brand's new Heavenly Bath toiletries would agree that the shampoo, conditioner, body lotion, et.al, go above and beyond what we would expect from hotel toiletries. But when it comes down to Westin WiFi, the experience is more hellacious than heavenly.
Westin is part of Starwood Hotels and while the WiFi is free in the lobbies, in-room guests have to pay. Usually the fee starts at $9.95 and goes up from there, depending on the hotel.
Paying for WiFi is akin to those ridiculous checked baggage fees that airlines charges, but if we pay for it we want that internet connection to be faster than Usain Bolt. Unfortunately, many hotels just take your money and leave you surfing the web at a snail's pace. But the worst is when you call down for help and they tell you to contact their service provider.
That's what happened with this recent guest at The Westin Boston.
Wireless internet doesn't work. When I called down, they transfer you to an offsite wireless provider. The wireless provider indicated that the wireless access point was not strong enough, and could not support the number of connections.
In this case, the hotel's management actually responded to the review saying that older "notebooks" don't have strong enough WiFi cards and that causes folks to encounter "coverage issues." Hmmm...given our personal experiences with Westin WiFi, we're still going to leave this one off our Best Hotels for Digital Nomads List.
Got your own Hotel WiFi Hell to share? Add it to our 2009 Hotel WiFi Report!
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