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W South Beach Gets Its First Review

Go To The Hotel's Web 
  Site Where: 2201 Collins Ave [map], Miami Beach, fl, United States, 33139
July 6, 2009 at 9:18 AM | by | ()

We're sick of seeing renderings of the W South Beach. Got a real snapshot of the new hotel? Send it to us.

As we'd been highly (highly) anticipating for a very long time now, W South Beach is now open. Glorious! And after its inaugural weekend, the place has gotten its very first review on TripAdvisor. Even more glorious.

Not so glorious: it's not very good.

Okay, yes, so it's the very first review on TripAdvisor — we understand that one person's experience does not necessarily represent the quality and performance of a brand new hotel (nor is the quality and performance of a brand new hotel necessarily representative of how the hotel's going to operate later on), but it's worth taking a look at only because it's the very first review.

Here it is, under the headline "Not Ready for Primetime":

If you are looking for a luxury property, try the Aqualina in Sunny Isles. The good: Nice pool, nice rooms (more on the cutting edge side), new property, nice location in South Beach, restarant staff tries hard (Isaac was great!). The bad: Much of the staff especially housekeeping cannot speak English (the sign says Do Not Disturb!), the hallways to the rooms are confusing (bring a compass), drinks are overpriced and watered down, meals are expensive but average. The Ugly: Newly trained staff (as in to the hotel industry), Whatever, Whenever Service is A Joke (The Acura's advertised on their website were not even at the property-cost me an extra days auto rental because I found out after we arrived). Management will listen to your complaints but that's about it! They will charge you like nothing happened even though you are not satisfied with your stay!

Bottom line: One of the better hotels in South Beach, only because it is new. Want true luxury and service to boot...They call it Aqualina!

Um, so there's that — unless someone from Aqualina wrote this, which is also entirely possible. We'll check back in when we've got more reviews to sort through.

Archived Comments:

not surprising

This totally does not suprise me as W hotels are known for hiring staff based on looks and not experience. This is especially the case with brand new W's. They don't even like to transfer experiened staff from other Starwood hotels unless they are upper management.

Whatever/Whenever you say.

Honestly who stays at a hotel in Sunny Isles instead of South Beach?  That's like staying at a hotel in Long Island instead of NYC or a hotel in Anaheim instead of LA  Come see me at the concierge desk and I'll make sure you have a WOW experience at W South Beach.