According to the results — some posted over at LATimes.com — Four Seasons guests actually spent a little bit more than RC Customers; 10% more, in fact. So, uh, conclusion: the wealthy people are still happy with their hotels.
The rest of the top-dogs, per JD Power:
· Upscale: Embassy Suites Hotels (for a third consecutive year)
· Mid-Scale Full Service: Hilton Garden Inn
· Mid-Scale Limited Service: Drury Inn & Suites (for a fourth consecutive year)
· Economy/Budget: Microtel Inns & Suites (for an eighth consecutive year)
· Extended Stay: Staybridge Suites
Other interesting tidbits: awareness of "green" programs "has a strong impact on overall hotel guest satisfaction." Satisfaction, on average, came out to about 160 points higher among guests who knew about their hotel's green programs.
Another thing to note: people don't like W all that much. It's ranked second-to-last in its segment. Hmm.
Question: will Four Seasons still be top dog next year if all these concierge phase-out rumors turn out to be true? Just asking.
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