When we asked the Four Seasons rep if any Les Clef d'Or members were leaving this property, we received this reply:
As we told Hotel Chatter, Four Seasons continues to have Concierges at all of our properties. Regardless of where the Concierge is stationed, the level of expertise and advice they offer continues to be unparalleled. In fact, more than 200 Four Seasons concierges are members of Les Clefs d'Or (proportionally more than any other hotel brand in the world).
And so that's that, apparently. But even if the Four Seasons drastically changed their Concierge services--which, just to be clear, they said they have not done--would you even notice? We often find the concierge desk to be underutilized by many guests, aside from asking for a map of the area or the nearest drugstore.
It's a shame really. These are professional consultants and yet, we hotel guests are too intimidated to ask for help sometimes. Or perhaps, it's just now we have so much technology at our fingertips to guide us during our trips and hotel stays. So even though a member of the Les Clefs d'Or has more valuable experience and training, Yelp and OpenTable applications on our phones are just more convenient to use.
What are your concierge habits? Do you ever hit them up and what for? Let us know in comments below!