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Hyatt Promises 'Random Acts of Generosity'

May 22, 2009 at 10:13 AM | by | ()

Hyatt has a surprise for you! Actually, Hyatt has a surprise for Hyatt Gold Passport members. Maybe not for you.

Over on his USA Today Hotel Check-In guest blog, Hyatt's CEO announced that, after having dinner with a bunch of loyal Hyatt customers to find out what they were wantin', the megachain learned that people are really just looking for an "authentic" hospitality experience. Makes sense — especially since one of the biggest drawbacks to the big-box, high-volume hotel experience can be impersonal service.

The solution? "Random acts of generosity":

In just a couple weeks, the folks who run Gold Passport will be reaching out to surprise and delight Hyatt guests in a whole new way. We will be empowering hotel employees to perform what we’re calling random acts of generosity. So, don’t be surprised if Gold Passport picks up your bar tab, comps your massage or treats your family to breakfast. It’s part of bringing authentic hospitality to life and making you feel more than welcome.

Okay. Sort of vague — but, we guess, uh, smile and be nice to the employees and they will be nice to you back? Maybe? Eh — just keep an eye open for some "random acts of generosity" — and tell us if you happen to be one of the lucky recipients.

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