Hyatt's CEO Gets His Bloggin' On

May 19, 2009 at 11:01 AM | by Jenna | 1 Comment

Hyatt would like you to know that they understand the Internet. They're a big-box hotel chain, yes — but look! They're down with that Twitter stuff and the blogs that kids these days are so into (note: being social media-savvy does not mean they are allowed to put any less effort into their booking website; it should, like every hotel website should, strive to be freakishly easy-to-use).

Over at USA Today's Hotel Check-In, Hyatt Hotels CEO Mark Hoplamazian is bloggin' away — well, he's written two blog entries on Check-In's monthly "Checking in with the Chief" series, that is.

Yesterday, he announced the debut of Hyatt's Twitter Concierge concept and explained it a bit:

We envision that guests will use HyattConcierge to ask questions, book spa appointments or dinner reservations, and make special requests. We hope to use this customer service channel in a way that enables us to be more responsive, enrich the guest experience and deepen guest preference for Hyatt.

A few people asked questions in the comments, but no responses yet — today, he penned his second blog post about the success of a recent Hyatt promotional campaign.

Cool idea, and you know we love us some blog-happy hotel execs — but we want more interaction with guests (that is, unless the blog is supposed to be for industry peeps only; in which case, carry on, sir).

[Photo: Reuters]

HotelChatter

Select a Destination:

Tags: Hot Hotelier News / Hotel Blog Watch / Hyatt Hotels / → All Tags