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Memo to Four Seasons Aviara: Take It to Judge Judy

Go To The Hotel's Web Site Where: 7100 Four Seasons Point [map], Carlsbad, CA, United States, 92009
May 14, 2009 at 3:04 PM | by | Comment (1)

This Four Seasons Aviara drama is totally off-the-charts. We mentioned this on Monday but wanted to let it unfold before we discussed it again, and, um, unfold it did: what was previously a fairly straightforward dispute between the owners of the San Diego property (a group of investors) and its management (Four Seasons) has turned into — to the public — a battle of unusually-candid and strongly-worded press releases that, newsflash, makes nobody look good here.

From what we understand, the resort wasn't making enough money so the owners wanted Four Seasons out and some new management in. This happens in the hotel industry. But apparently, the Four Seasons wasn't getting outta there without a fight — and the dispute escalated.

Things appeared to be business as usual for Four Seasons — we were able to get to the payment stages to make a rezzie both online and on the phone — but that, apparently, should not have been the case.

For your reading pleasure, here is a press release from the owners, threatening Four Seasons with "trespassing" for their "refusal" to vacate the hotel — and describing how they filed an application seeking a temporary restraining order and "injunctive relief to remove Four Seasons," which will be heard on May 27th.

Four Seasons responded with this, highlights of which include reasons why they believe the owners have "deliberately and unnecessarily placed the employees of the Resort at the center of the dispute" and described an incident in which " at 1 a.m. in the morning, Owners’ representatives, accompanied by a cadre of security, conducted a physical invasion at the Resort, changing the locks of private management offices and intimidating Resort employees" — leading the Four Seasons to seek a restraining order.

Jeez. Here is what we know, um, from a guest perspective: this does not make us want to come within five miles of that hotel. This does not make anyone look good. What a mess. Take it to Judge Judy.

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Tit for Tat

This is a very interesting story but it looks like the hotel owners went about it the wrong way. Why take the hotel by force instead of just going through the legal system.

I read on anoher site that the Four Seasons has a 81 year contract with the hotel no one in their right business mind would just walk away if they don't feel they could win.

DCHotelier on May 14, 2009 at 8:25 PM #Permalink

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