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Hidden Hotel Fees Becoming the Norm, Says Boston Globe

April 7, 2009 at 11:21 AM | by KatieK | 0 Comments

Clearly, we don’t like hidden hotel fees, whether we’re being charged for Wi-Fi or workouts. So we’re not particularly thrilled that such fees seem to be a growing trend.

Though airlines have gotten a lot of flack for charging for longtime standards like food and pillows, the Boston Globe reports that “travel industry analysts say the other giant in the travel game - the hotel industry - has become even worse at adding on miscellaneous fees and surcharges.” In fact, 2007 was the peak year for the introduction of add-on hotel fees, according to the article, and last year US hotels pretty much made bank, raking in a record $1.75 billion revenue (via PricewaterhouseCoopers).

The Boston Globe points to “nickel-and-diming” hotel tactics ($5 to accept a package for you) as well as bigger charges ($50-a-night mandatory valet parking). Other fees the BG mentions: groundskeeping fees; charges for having an in-room safe, whether you use it or not; minibar “restocking” fees, and being charged for the USA Today left outside your guest rooms.

Though much of this might be old news to savvy hotel guests, that doesn’t make the fees any more fun. TripAdvisor posted a poll recently that found 34 percent (of more than 5,000 respondents) reported finding more hidden fees in the past year. Then again, says the BG, while the fees aren’t particularly new, the backlash from customers is likely more pronounced because of the floundering economy, which has made travelers more vigilant.

Bottom line? As always, hotel guests will fare best by asking questions and staying calm:

First, calmly dispute the charges at the checkout desk, where your chances of getting a fee erased are much better than trying later over the phone.

And, certainly, warn your fellow travelers. And how do you do that, you ask? Why, by submitting reviews and tips to us, of course!

[Photo: Sami73]

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