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Bill Marriott Hearts the Employee Who Gave a Guest His Pants

April 3, 2009 at 9:45 AM | by | Comments (0)

Well, we're going to go ahead and put this in our "Adventures in Overservice" category, even though this is just sort of a story about someone doing something ridiculously, exceptionally nice for a stranger — regardless of whether this was a hotel employee/hotel guest arrangement.

Yesterday (so April 2nd, which leads us to believe this is a legitimate tale and not a joke at all), Bill Marriott blogged about a particularly interesting Marriott customer service anecdote that had him quite tickled: a Canadian Residence Inn employee actually gave a guest his pants. For real.

Bill writes:

A guest of the hotel came to the front desk one morning holding a pair of black pants on a hanger with a very panicked look on his face. He explained that he had come into town for a meeting that morning and in his haste, had accidentally packed his wife's slacks instead of his own [...] One of the hotel's front desk associates, Krasi, noticed that he happened to be the same size and offered him the pair of pants he was wearing.

The pants turned out to be a perfect fit for our guest and off he went to his meeting. Fortunately for Krasi, he had another pair of casual pants with him that he was able to wear until the grateful guest returned.

We understand the serious unpleasantness of encountering a travel-wardrobe issue or mis-packing disaster, so this was just kind of a genuinely nice thing for someone to do for someone else. Kinda gives you a bit of hope for the world, right?

Actually, it kind of gives us hope that we can walk into one of those hotels with designer uniforms and see if we can get one of the staffers to hand over some of their sweet duds. You know, like, we could "forget our shoes" (wink wink) when we're at the Hotel on Rivington and ask an employee to "borrow" a pair of those fly DC kicks. Just kidding. Mostly.

[Photo: practicalowl]

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