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The Ace New York Won't Open May 1st

Go To The Hotel's Web Site Where: 20 West 29th Street [map], New York, ny, United States, 10001
April 29, 2009 at 1:33 PM | by | Comments (4)

We've got an Ace in the hole — and not in a good way. We regret to inform you that the Ace New York will not be opening this Friday, May 1st. Yep. Another delay. Foiled again!

A rep for the hotel confirmed this afternoon that the hotel is experiencing delays due to "permitting issues" (ain't it always permit issues?) and guests who have booked stays in the near future will be relocated to hotels around the city at the rate they would have paid at Ace (with Ace paying the difference). Oy. What a mess.

On the bright(ish) side, at the least the hotel is compensating would-be guests with some fairly decent swag. Guests who have been relocated are scoring a voucher good for a future one-night stay, valid for the next two years, plus, get this: a t-shirt that says, "I almost stayed at ACE New York." Well, at least they've got a sense of humor about it.

The hotel will be holding off on announcing a new official opening date 'til they can get their shiz sorted out for real this time.

For guests with existing reservations, the hotel should be contacting you shortly to make alternate arrangements. Meanwhile, we'll take a t-shirt, please.

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agh

I WANT A T-SHIRT!
JetSetCD on April 29, 2009 at 2:04 PM #Permalink

Is this true?

Is this definitely accurate? We've got a reservation for Saturday 2nd May. We were worried about the ridiculous delays in the hotel opening so we emailed them a couple weeks ago. We were told that the Ace Hotel is definitely opening.

We also have a friend who lives in Brooklyn. She went to the hotel THIS WEEK and said that, yes the lobby isn't finished yet, but is nearly there and that they told her that our reservations for Saturday were definitely safe. Bearing all this in mind and the fact that we are 2 days away from check in, are you certain that it's not opening tomorrow?

If it's not - then ACE are an absolutely disgrace. They have not once contacted us to suggest that there is any kind of problem. We shouldn't even have to be checking Hotel Chatter for updates. We booked months ago (January) and were told that ACE was opening in February. Here we are, 2 days away from flying out and still no news....

I'm grateful for this site providing the updates that ACE hotel clearly aren't willing to do themselves. Perhaps they should rethink their name...

Virtue on April 30, 2009 at 7:08 AM #Permalink

@Virtue

We checked with the hotel on this today and, as far as we know, the hotel is still working to get permits all sorted out and will not be opening tomorrow.

Sometimes it is harder for the hotels to get in touch with you if you booked through a third-party site - we'd suggest giving the Ace a call and ask to speak to the GM.

Jenna on April 30, 2009 at 1:14 PM #Permalink
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Reservations

Virtue - Sorry about that. We have been reaching out to everybody and somehow haven't gotten in touch with you yet. Please reach out to the GM at 212 679 2222 and he will get you set up. Thanks for almost staying with us!
Ace Hotel NY on April 30, 2009 at 3:17 PM #Permalink
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